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Owned and operated by Pacific Peak Wellness, our team is ready to answer questions about massage chairs, saunas, cold plunges, and more.

We typically respond within 24 hours
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Email
support@pacificpeakwellness.com
Within 24 hours
Phone
818-450-4112
Mon-Fri, 9 AM - 5 PM PST
Live Chat
Chat with our wellness product specialists during business hours
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Common Questions

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items such as massage chairs, saunas, and hyperbaric chambers may ship via freight carrier, and our team will provide tracking details once your order is on its way.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your shipment in real time. If you have not received tracking information within 3 business days of placing your order, please contact our support team and we will look into it right away.

What is your return policy?

We offer 30-Day Returns on eligible items. If something is not the right fit for your space or wellness routine, please refer to our Return Policy page for complete details on eligibility, condition requirements, and the return process. Our team is happy to walk you through the steps.

Can I exchange my purchase for a different model?

Yes, exchanges are available on eligible items within the return window. Whether you want to try a different massage chair model or swap a red light therapy panel size, contact our team and we will coordinate the exchange. Please review our Return Policy for full details on exchange eligibility.

How do I choose the right product for my space?

Each product page includes detailed dimensions, power requirements, and recommended room sizes. For items like infrared saunas, cold plunges, and hyperbaric chambers, we recommend measuring your intended space before ordering. Our team can also help you compare models to find the best match for your home setup.

Do your products require professional installation?

Many of our products, such as red light therapy panels and cold plunges, are designed for straightforward home setup with included instructions. Larger items like infrared saunas and cryotherapy chambers may benefit from professional installation depending on your space. Contact us before purchasing and we can advise on what to expect for your specific product.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Product Questions
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Business Hours

Monday – Friday 9:00 AM - 5:00 PM PST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Prompt Support

Our wellness product specialists respond to every inquiry within one business day.

Secure Shopping

Your personal and payment information is protected by industry-standard encryption at every step.

Curated Quality

Every massage chair, sauna, and recovery product is carefully selected for build quality and long-term durability.

Reliable Delivery

Free Shipping on Most Orders Within the Continental U.S., backed by real-time tracking and careful handling.